Return Policy

We at Tower Tools strive to give you a quality product of your choice. However, if you are not happy with the order that you have received for any reason, you can mail us at hytenindustrial@gmail.com.

What is Tower Tool’s Exchange Policy for T-shirts? If you are unhappy with the product that you have received, you can request a return for it from your orders page. We will issue a credit in your Tower Wallet for the value of the products returned. (Cash on Delivery handling charges are non-refundable). Items will have to be unused and returned within 30 days of delivery.

How long will the return process take? Once you request a return, we will arrange for the product to be picked up from your address. You will need to keep the product(s) packed and ready for pick-up. We will issue credit for your return after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.

Can I return some products out of a larger order? Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.

I have received a wrong/defective product. How do I proceed? Please request a return for it from your orders page and mention the error or defect in your order.

Can I cancel my order before it is shipped out? You can cancel your order from your orders page if it has not yet been processed at our office.

Is there any limit on the number of times the same product can be returned. Yes, the same product can not be returned more than 2 times.

If you have any further questions about the return/exchange policy then please contact us at hytenindustrial@gmail.com